Responsible Gaming
at hk99 — Play Safe,
Play Smart

hk99 believes that gambling, when approached responsibly, is a legitimate form of entertainment enjoyed by millions of adults across Bangladesh. Our platform offers cricket betting, live casino games, premium slots, and more — all designed to deliver excitement and fair play to every registered player. However, hk99 also recognises that for a small proportion of players, gambling can become problematic, and we take our duty of care to those individuals very seriously.

Our responsible gaming programme is built on three core principles: prevention, protection, and support. Prevention means giving players the information and tools to make informed decisions before problems arise. Protection means implementing account-level controls that are technically enforced and cannot easily be bypassed. Support means ensuring that any player who does encounter difficulties has immediate access to help, either from our internal team or from independent counselling organisations.

hk99 regularly trains its customer support team to recognise the behavioural indicators of problem gambling — including rapidly increasing bet sizes, extended sessions, frequent failed attempts to self-exclude, and messages expressing distress. When such indicators are identified, our team is empowered to proactively reach out to the player, offer protective tools, and, where appropriate, temporarily restrict account activity pending a welfare check. We do this not because we are required to, but because we genuinely believe it is the right thing to do.

We also want to be transparent: hk99 is more profitable when players gamble sustainably over the long term than when a small number of players gamble beyond their means and suffer harm. Responsible gaming is not only ethical — it is also the foundation of a healthy, long-lasting relationship between hk99 and the communities it serves across Dhaka, Chittagong, Sylhet, Khulna, and every other part of Bangladesh.

hk99 is strictly an adults-only platform. You must be at least 18 years of age to register an account, make a deposit, place a wager, or participate in any game or promotion on hk99.im. This age restriction applies to all players regardless of location within Bangladesh, including Dhaka, Chittagong, Rajshahi, Sylhet, Barisal, Rangpur, Mymensingh, and Khulna.

Age Verification Process

All new hk99 accounts are subject to our Know Your Customer (KYC) age verification process. During verification, players are required to submit a copy of a valid government-issued identity document — such as a National Identity Card (NID), passport, or driver's licence — that confirms their full name and date of birth. No deposits or withdrawals will be processed until age verification has been successfully completed. hk99 reserves the right to request additional documentation at any stage and to suspend or permanently close accounts where age verification fails or where there is reason to believe the player is under 18.

Protecting Minors

hk99 strongly encourages parents and guardians to take active steps to prevent underage access to online gambling platforms. If you share a device with children, we recommend using parental control software to restrict access to gambling websites. If you have reason to believe that a minor has registered or is using an hk99 account, please contact our support team immediately at [email protected] so that we can take appropriate action, including account closure and deletion of any associated data.

Self-exclusion is the most powerful responsible gaming tool available on hk99. When you activate a self-exclusion, your account is immediately locked — you will not be able to log in, place bets, make deposits, or receive marketing communications for the duration of the exclusion period. hk99's systems are configured to flag and reject any attempt to open a new account using the same identity documents during an active exclusion.

Available Exclusion Periods

• 1 Month: A short-term break for players who feel they need a brief cooling-off period.
• 3 Months: A medium-term exclusion suitable for players who want structured time away from gambling.
• 6 Months: A longer exclusion for players who recognise a more serious pattern of behaviour they want to address.
• 1 Year: An extended exclusion for players who want a substantial break and time to seek professional support.
• Permanent: A permanent self-exclusion that closes your account indefinitely with no option to reverse the decision.

How to Activate Self-Exclusion

To activate a self-exclusion, log in to your hk99 account and navigate to the Responsible Gaming section of your account settings. Select your preferred exclusion period and confirm the request. Alternatively, contact our support team at [email protected] with the subject line "Self-Exclusion Request" and specify the period you wish to apply. Self-exclusions take effect immediately upon confirmation — there is no cooling-off period before the exclusion becomes active.

Deposit limits allow you to cap the total amount of BDT you can deposit into your hk99 account over a defined time period. Setting a deposit limit is one of the simplest and most effective ways to ensure that your gambling expenditure stays within a budget you are comfortable with.

Limit Types

• Daily Deposit Limit: Sets a maximum BDT amount you can deposit in any single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: Caps total deposits across a rolling 7-day window.
• Monthly Deposit Limit: Restricts cumulative deposits within a calendar month, giving you a clear monthly budget cap.

How Limits Work

Deposit limits can be set or adjusted via your account settings at any time. Reducing a limit takes effect immediately. If you lower your daily limit from ৳10,000 to ৳5,000, the new cap applies to all subsequent deposits from that moment. Increasing a limit is subject to a mandatory 24-hour waiting period before the new higher limit takes effect. This waiting period is intentional — it gives you time to reconsider whether the increase is genuinely what you want, rather than an impulse decision made during a session.

hk99 offers two complementary session management tools to help players control the amount of time they spend on the platform: session time-outs and cooling-off periods.

Session Time-Out

A session time-out automatically logs you out of your hk99 account after a specified duration of continuous play. You can set a session limit of 30 minutes, 1 hour, 2 hours, or 4 hours. When the session limit is reached, hk99 will display a notification, save your game state where possible, and log you out. You must manually log back in to continue playing, which provides a natural pause point to reassess whether you want to continue.

Cooling-Off Period

A cooling-off period is a short-term account suspension lasting between 24 hours and 6 weeks. Unlike a full self-exclusion, a cooling-off period is designed for players who simply want a brief break from gambling without committing to a long-term exclusion. During a cooling-off period, your account is suspended and you will not be able to deposit or place wagers. Cooling-off periods cannot be reversed once activated and will expire automatically at the end of the selected duration.

Reality Checks

If you prefer to remain in control of your session length without automatic logout, hk99's reality check feature displays an on-screen reminder at intervals of your choosing — every 30, 45, or 60 minutes. The reminder shows you the total time elapsed in the current session and the net result (wins minus losses) so far. You can dismiss the reminder and continue playing, or choose to end your session from the notification itself.

Problem gambling can affect anyone, regardless of age, income, or level of experience. Because it can develop gradually, many people do not recognise the warning signs in their own behaviour until the problem has become serious. hk99 encourages all players to regularly reflect on the following questions. If you answer "yes" to three or more of these, we strongly encourage you to use the protective tools on this page or contact our support team.

hk99 provides a comprehensive suite of account-level tools that give you direct, immediate control over your gambling behaviour. All tools are accessible from the Responsible Gaming section of your account settings or by contacting support.

If you are concerned about your own gambling behaviour, or that of someone close to you, hk99 urges you to reach out for help without delay. Our internal support team is available 24 hours a day, 7 days a week, and can activate protective account measures immediately upon request.

Contact hk99 Support

Email our responsible gaming team at [email protected] with the subject line "Responsible Gaming Help". A trained team member will respond within 2 hours and can immediately apply deposit limits, cooling-off periods, or self-exclusion to your account without requiring you to navigate the settings yourself.

Talking to Someone You Trust

Sometimes the most important first step is simply talking to a trusted family member, friend, or community leader. Gambling problems affect not just the individual but also those around them. In Bangladesh, many players find it helpful to speak with a trusted elder, an imam or religious leader, or a close family member before seeking formal professional help. hk99 strongly encourages open, honest conversation as a first step.

Professional Resources

For players who need professional counselling or structured support, hk99 recommends seeking guidance from qualified mental health professionals or addiction counsellors. If your gambling has affected your financial situation, speaking with a financial counsellor about debt management and budgeting can also be an important step toward recovery.

Protecting Others

If you are concerned that a family member or someone in your household is gambling beyond their means, you can contact hk99 at [email protected] with details of the situation. While we are bound by data privacy obligations that limit what we can share about a specific account, we can take proactive steps to review and, where appropriate, restrict the account in question.