hk99 Privacy Policy

When you register an account, use the hk99 platform, or interact with our support team, hk99 collects certain categories of personal information. This section describes each category of data we collect, the source of that data, and why it is collected.

1.1 Registration Data

When you create an hk99 account, we collect the information you provide during the registration form, including your full name, date of birth, mobile phone number, email address, and residential address. This information is used to create and manage your player account and to verify that you meet the minimum age requirement of 18 years.

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) compliance obligations, hk99 may request identity documents including a copy of your National Identity Card (NID), passport, or driver's licence, as well as proof of address documents such as a utility bill or bank statement. Photographic identification and selfie images may also be requested. This data is used exclusively for identity verification and fraud prevention purposes.

1.3 Financial and Transaction Data

hk99 records all financial transactions associated with your account, including deposit amounts, withdrawal requests, bonus credits, wagering activity, and account balance history. For mobile financial service transactions (bKash, Nagad, Rocket, Upay), we record the mobile number registered to the payment account and the transaction reference number provided by the payment provider. We do not store your mobile banking PINs or full card numbers.

1.4 Device and Technical Data

When you access hk99.im, our servers automatically collect certain technical data about your device and connection. This includes your IP address, browser type and version, operating system, device type and identifier, referring URL, and the pages you visit on our platform along with timestamps. This data is used to maintain platform security, detect suspicious login attempts, and improve the performance of hk99 for users accessing the site from Bangladesh and surrounding regions.

1.5 Communications Data

If you contact hk99 via our live chat system or by email at [email protected], we retain records of those communications, including the content of your messages and any attachments you submit. This data is used to resolve your query, improve our support quality, and maintain an audit trail in the event of a dispute.

hk99 uses the personal data it collects for a defined set of legitimate purposes. We do not use your data for any purpose that is incompatible with the original reason it was collected. Below is a full account of how hk99 processes your personal information.

2.1 Account Management

Your registration data is used to create, maintain, and manage your hk99 player account. This includes processing your login credentials, tracking your account balance, applying deposit limits, and managing responsible gaming preferences you have set.

2.2 Payment Processing

Transaction data — including your bKash, Nagad, or Rocket mobile number and transaction references — is used solely to process deposit and withdrawal requests, reconcile financial records, and investigate payment disputes. hk99 shares the minimum necessary transaction data with our approved payment processing partners to complete these operations.

2.3 Regulatory and Legal Compliance

hk99 is required to maintain accurate records of player identity and financial transactions for the purposes of anti-money laundering (AML) compliance and fraud prevention. Your KYC documents and transaction history may be reviewed by our internal compliance team and, where legally required, disclosed to the relevant authorities.

2.4 Platform Security

Device and technical data — particularly IP addresses and device identifiers — is used to detect and prevent unauthorised account access, multi-accounting, and other forms of platform abuse. hk99's security systems automatically flag unusual login patterns, including access from IP addresses that have not previously been associated with your account, and may require additional verification in such cases.

2.5 Service Improvement and Analytics

Aggregated and anonymised usage data — such as which games are most popular among hk99 players in Dhaka, Chittagong, and Sylhet — is used to improve the platform's performance, optimise page loading times, and inform decisions about new features, game integrations, and promotional offers. This analytics data does not identify individual players.

2.6 Responsible Gaming

hk99 uses wagering activity data to monitor for indicators of problem gambling. If our responsible gaming monitoring systems detect patterns consistent with compulsive behaviour — such as unusually long sessions, rapidly increasing bet sizes, or repeated failed self-exclusion attempts — our team may proactively contact you to offer support. See our Responsible Gaming page for full details.

hk99 uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device by a web server. Cookies do not contain executable code and cannot carry viruses. The following table describes the categories of cookies used on hk99.im.

3.1 Essential Cookies

Essential cookies are strictly necessary for the hk99 platform to function. They maintain your login session across page loads, protect against cross-site request forgery (CSRF) attacks, and ensure that your account balance and active game state are preserved during your session. Essential cookies cannot be disabled without rendering the platform non-functional.

3.2 Functional Cookies

Functional cookies remember your preferences so that you do not need to reconfigure them on every visit. Examples include your preferred display language, your chosen currency display format, and game-specific settings such as audio preferences. These cookies improve your experience but are not required for core platform access.

3.3 Analytics Cookies

hk99 uses anonymised analytics cookies to understand how players navigate the platform. This data helps us identify pages that load slowly, games that generate errors, and sections of the site that may benefit from redesign. Analytics data is aggregated and does not identify any individual player. hk99 does not use third-party advertising cookies or share browsing data with external advertising networks.

hk99 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared with a limited set of trusted service providers and in specific legal circumstances, as described below.

4.1 Payment Partners

To process your deposits and withdrawals, hk99 shares the minimum necessary transaction data with our approved payment partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, and international card processors Visa and Mastercard. These partners are contractually bound to process your data only for the purpose of completing the financial transaction and are prohibited from using it for any secondary purpose.

4.2 Game Studio Providers

When you play a game hosted on the hk99 platform by a third-party studio — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Ezugi — certain session data (such as your anonymised player ID, bet amounts, and game results) is transmitted to the game provider's servers to run the game. Game providers do not receive your full name, NID, or payment account details.

4.3 Fraud Prevention and Security Services

hk99 uses third-party fraud detection and cybersecurity services to protect the platform and its players. These services may process technical data such as IP addresses and device fingerprints to identify fraudulent activity. All security service providers are contractually required to handle this data in accordance with strict confidentiality and data protection obligations.

4.4 Legal Disclosures

hk99 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, by a valid legal order, or where necessary to prevent, investigate, or respond to suspected fraud, money laundering, or other criminal activity. hk99 will disclose only the minimum data required to comply with the legal obligation and will notify affected players where permitted by law.

hk99 implements a multi-layered security architecture to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security programme includes both technical controls and organisational policies enforced across all teams with access to player data.

5.1 Technical Security Measures

• Transport Encryption: All data transmitted between your browser or mobile device and hk99.im is encrypted using TLS 1.2 or higher (256-bit SSL). Our SSL certificate is maintained and renewed continuously.
• Data-at-Rest Encryption: Sensitive personal data stored on hk99's servers — including KYC documents, identity records, and payment references — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to player data within hk99's internal systems is restricted on a need-to-know basis. Staff members are granted only the minimum level of access necessary to perform their role.
• Intrusion Detection: hk99's infrastructure is monitored around the clock by automated intrusion detection systems that alert our security team to anomalous activity in real time.
• Password Security: Account passwords are stored as salted hashes. hk99 staff cannot view your password in plain text. If you forget your password, it must be reset rather than recovered.

5.2 Organisational Security Measures

All hk99 staff who handle player data are required to complete data privacy training and to sign confidentiality agreements as a condition of employment. Data access is logged and audited regularly. Any data breach or suspected security incident is escalated immediately to our data protection officer, and affected players will be notified without undue delay where the breach poses a risk to their rights or interests.

5.3 Your Responsibility

While hk99 takes extensive measures to secure your data on our end, you also play a role in keeping your account safe. We recommend using a strong, unique password for your hk99 account, never sharing your login credentials with anyone, and logging out of your account when using a shared or public device. If you suspect your account has been compromised, contact [email protected] immediately.

As an hk99 player, you hold a number of rights with respect to your personal data. hk99 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Data Rights Request" and a description of the specific right you wish to exercise.

6.1 Right of Access

You have the right to request a copy of all personal data that hk99 holds about you. Upon receipt of a valid access request, hk99 will provide a structured summary of your personal data within 30 days. This summary will include the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.

6.2 Right to Rectification

If any personal data that hk99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections — such as updating your registered mobile number or email address — can be made directly through your account settings or by contacting our support team.

6.3 Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis for processing exists), or where hk99 has processed your data unlawfully. Please note that hk99 is required by law to retain certain financial and identity records for a minimum period after account closure, which may limit the scope of erasure in some cases.

6.4 Right to Restrict Processing

You have the right to request that hk99 restrict the processing of your personal data in circumstances where you contest the accuracy of the data, where processing is unlawful but you prefer restriction to erasure, or where hk99 no longer needs the data but you require it for a legal claim.

6.5 Right to Withdraw Consent

Where hk99 processes your personal data based on your consent — such as sending marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place prior to withdrawal. To opt out of marketing communications, contact [email protected] or update your account notification preferences.

hk99 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of data hk99 holds.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. KYC documents are deleted from hk99's document storage system in a manner that prevents reconstruction of the original files. Transaction records that must be retained beyond account closure are archived in an access-restricted environment separate from the live platform.

hk99 reviews and, where necessary, updates this Privacy Policy on a regular basis to reflect changes in our data processing practices, changes in applicable law, and feedback received from players. The effective date at the top of this page indicates when the current version was last revised.

8.1 Notification of Changes

Where a change to this Privacy Policy is material — meaning it significantly affects how your personal data is processed or the rights available to you — hk99 will notify registered players by email to the address associated with their account at least 14 days before the change takes effect. For minor clarificatory changes that do not affect the substance of how your data is handled, hk99 will update the effective date on this page without individual notification.

8.2 Continued Use

Your continued use of the hk99 platform after the effective date of any update to this Privacy Policy constitutes your acknowledgement and acceptance of the revised policy. If you do not agree with the updated terms, you must cease using the platform and may request account closure by contacting [email protected].

8.3 Contact and Complaints

If you have a question about this Privacy Policy, wish to exercise a data right, or wish to raise a complaint about how hk99 has handled your personal data, please contact our data protection team at [email protected] with the subject line "Privacy Enquiry". hk99 will acknowledge your message within 2 business days and provide a substantive response within 30 calendar days.

hk99 takes all privacy complaints seriously. If you are not satisfied with our response to your complaint, you may be entitled to escalate the matter to a relevant data protection authority or seek independent legal advice.